Frequently Asked Questions

How long will it take for my order to arrive?

If the item is in stock we will endeavour to deliver your goods within 14 days of payment made. If the item is available for pre-order only, it can take up to 25 weeks for delivery. We will not accept an order if we feel we cannot forfill it in time for your wear date. It is YOUR responsibility to inform us of your wear date.

What if I don’t like the dress when it arrives?

That’s ok just pop your dress back, unworn, in the original packaging and return it to us at Pandoras Prom, 72-74 Oldbury Road, Rowley Regis, West Midlands B65 0JS. You have 14 days to change your mind and return your dress.

Who pays for the return if I do not like my dress and decide to return it?

You will need to pay for return of the item if you have changed your mind, please send the item recorded and signed for at the post office.

What if there is a fault on the dress which I was not made aware of?

If you decide to keep the item you will accept all faults in their entirety. Alternatively, if it is within the 14 day time frame you can return the dress to us for a full refund including postage. We will pay for the return of the dress. After the 14 day period you are not entitled to return the goods.

What if my dress does not fit when it arrives?

Prom dresses are given a size by measurements in inches. Before you make a purchase please look at the size chart of the designer you have chosen so that you can ensure the measurements for that size are going to fit you. Sizing is your responsibility.

How can I contact you?

You can contact us by e mail –
or by phone, 0121 559 7555
or by post, Pandoras Prom, 72-74 Oldbury Road, Rowley Regis, West Midlands, B65 0JS